Error When try to install the Corporate Branding Add-On

Pre-requisites, Installation Instructions and Implemenation Assisstance
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baophan
Posts: 1
Joined: Sat Feb 15, 2020 5:51 am

Error When try to install the Corporate Branding Add-On

Post by baophan » Sat Feb 15, 2020 4:18 pm

Hi,

I installed OrangeHRM into AWS via Bitnami. I also installed ioncube loader as well. Here is the proof of ioncube loader is installed

ast login: Sat Feb 15 16:05:47 2020 from 104.49.21.201
bitnami@ip-172-30-1-13:~$ php -v
PHP 7.1.33 (cli) (built: Jan 14 2020 19:33:41) ( NTS )
Copyright (c) 1997-2018 The PHP Group
Zend Engine v3.1.0, Copyright (c) 1998-2018 Zend Technologies
with the ionCube PHP Loader + ionCube24 v10.3.9, Copyright (c) 2002-2019, by ionCube Ltd.
with Zend OPcache v7.1.33, Copyright (c) 1999-2018, by Zend Technologies

However, when I tried to Submit the Request to install Corporate Branding Add-On. I got error. See my attachment
Attachments
Screen Shot 2020-02-15 at 10.14.02 AM.png
Screen Shot 2020-02-15 at 10.14.02 AM.png (196.99 KiB) Viewed 826 times

rajitha
Posts: 20
Joined: Tue Feb 11, 2020 9:54 am

Re: Error When try to install the Corporate Branding Add-On

Post by rajitha » Mon Feb 17, 2020 6:43 am

Can you send us orangehrm.log file which is located at symfony/log directory. Please replace any sensitive data in the log file.

kavitha
Posts: 20
Joined: Thu Mar 15, 2018 8:24 am

Re: Error When try to install the Corporate Branding Add-On

Post by kavitha » Mon Feb 17, 2020 9:18 am

HI,

Thanks for raising the issue.
OrangeHRM application internally calls marketplace API's available in the https://marketplace.orangehrm.com remote server.
please grant access AWS instance to reach the above DNS.

Regards
Kavitha

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