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Error When try to install the Corporate Branding Add-On

Posted: Sat Feb 15, 2020 4:18 pm
by baophan
Hi,

I installed OrangeHRM into AWS via Bitnami. I also installed ioncube loader as well. Here is the proof of ioncube loader is installed

ast login: Sat Feb 15 16:05:47 2020 from 104.49.21.201
bitnami@ip-172-30-1-13:~$ php -v
PHP 7.1.33 (cli) (built: Jan 14 2020 19:33:41) ( NTS )
Copyright (c) 1997-2018 The PHP Group
Zend Engine v3.1.0, Copyright (c) 1998-2018 Zend Technologies
with the ionCube PHP Loader + ionCube24 v10.3.9, Copyright (c) 2002-2019, by ionCube Ltd.
with Zend OPcache v7.1.33, Copyright (c) 1999-2018, by Zend Technologies

However, when I tried to Submit the Request to install Corporate Branding Add-On. I got error. See my attachment

Re: Error When try to install the Corporate Branding Add-On

Posted: Mon Feb 17, 2020 6:43 am
by rajitha
Can you send us orangehrm.log file which is located at symfony/log directory. Please replace any sensitive data in the log file.

Re: Error When try to install the Corporate Branding Add-On

Posted: Mon Feb 17, 2020 9:18 am
by kavitha
HI,

Thanks for raising the issue.
OrangeHRM application internally calls marketplace API's available in the https://marketplace.orangehrm.com remote server.
please grant access AWS instance to reach the above DNS.

Regards
Kavitha